General Terms and Conditions

1. Introduction

Welcome to ZenMiners! These terms and conditions govern your use of our website and services. By accessing or using our platform, you agree to comply with and be bound by these terms. If you disagree with any part of these terms, you must refrain from using our services.

2. Definitions

  • “ZenMiners” refers to the company managing the platform, including its employees, agents, and affiliates.

  • “User” refers to any individual or entity using the ZenMiners website or services.

  • “Products” include all mining hardware, accessories, and services offered on the ZenMiners platform.

3. Eligibility

Users must:


  • Be at least 18 years of age.

  • Provide accurate and truthful information during account registration and transactions.

  • Comply with all applicable local, state, national, and international laws.

4. Orders and Payments

  • Order Placement: Orders are confirmed upon successful payment. ZenMiners reserves the right to cancel or refuse orders at its discretion.

  • Payment Methods: Refer to the Payment Policy for accepted payment methods and conditions.

  • Price Changes: Prices are subject to change without prior notice. For cryptocurrency payments, amounts are locked at the time of order placement.

  • Customs Fees: Users are responsible for any customs duties, taxes, or fees applicable in their region.

5. Shipping and Delivery

  •  Shipping Policy: Products are shipped worldwide as per the delivery timeline specified on the website.

  • Delays: ZenMiners is not liable for delays caused by customs, courier services, or force majeure events.

  • Risk of Loss: Once shipped, risk passes to the user. Insurance is recommended for high-value shipments.

6. Returns and Refunds

  • Refer to our Returns Policy for eligibility and conditions. 
  • Refunds for cryptocurrency payments are based on the USD value at the time of purchase.

7. Product Warranty

  • Products may come with manufacturer warranties. 

  • ZenMiners does not offer additional warranties unless explicitly stated.

8. User Responsibilities

  •  Prohibited Activities: Users shall not misuse the website for fraudulent, illegal, or malicious purposes.

  • Account Security: Users are responsible for safeguarding their login credentials and activity on their account.

9. Intellectual Property

All content on the ZenMiners platform, including logos, text, and images, is protected by copyright and intellectual property laws. Users may not reproduce, distribute, or use content without prior written consent.

10. Limitation of Liability

ZenMiners is not liable for:



  • Indirect, incidental, or consequential damages resulting from the use of our products or services.

  • Losses caused by unauthorized access to user accounts.

  • Delays or interruptions in services due to external factors.

11. Changes to Terms

ZenMiners reserves the right to modify these terms at any time. Users will be notified of significant changes via email or a website announcement. Continued use of the platform constitutes acceptance of the updated terms.

12. Governing Law

These terms are governed by the laws of Hong Kong. Any disputes arising from these terms will be resolved in Hong Kong courts.

13. Contact Information

For questions or concerns about these terms, contact us at: